Overview

If you're a leader, then level 4 of Dr. Lombardo's Conflict Management series was created just for you. 

In this course, you will learn ways to demonstrate respect and openness for differing opinions. This course also expands on the authentic listening and difficult conversation skills she taught in the previous level, focusing on skills needed by leaders. 

Because this course is for leaders and managers, Dr. Lombardo leads you in an entire module on making yourself approachable or available for helping others resolve conflicts. This module begins by learning the five conflict management styles and discovering which style you favor. 

This course concludes with a module on mediation and resolution techniques.

Learning Objectives

This course focuses on managing conflict using the following strategies: 

  • Recognizing conflict management and making yourself available for conflict resolution
  • Making yourself approachable or available for helping others resolve conflict
  • Mediation and resolution techniques for leaders

Course curriculum

    1. How to Use this Course

    2. Introduction to Conflict Management

    3. Introduction

    1. Module 1 Intro - Demonstrating Respect and Openness for Differences in Opinions

    2. Why Demonstrating Respect and Openness for Differences of Opinions Is Vital in the Workplace

    3. 17 Ways to Demonstrate Respect and Openness for Differences in Opinions

    4. Authentic Listening: 11 Steps for Truly Listening

    5. How to Professionally and Effectively Have Difficult Conversations

    6. The Over-Under Principle

    7. Tips to responding with patience and understanding - Applying the Over-Under Principle

    1. Making Oneself Approachable or Available for Helping Others Resolve Conflicts

    2. The 5 Conflict Management Styles: Which One Do You Choose?

    3. 7 Tips for Optimizing Your Internal World

    4. 7 Tips for Optimizing Your Environment

    1. Module 3 Seeking to Resolve Issues Immediately and Avoid Escalation

    2. 5 Signs that Conflict is Escalating

    3. 9 Ways to Resolve Issues Immediately and Avoid Escalation

    4. Getting Out of the Red Zone to Optimize Conflict Resolution

    5. Leading Others Out of the Red Zone to Optimize Conflict Resolution

    1. Module 4 Intro

    2. Cause vs. Effect: Empowering Others to Resolve Conflict (Regardless of How it Arose)

    3. Mediation and Resolution Techniques to Enable a Group to Come to a Resolution and Promote Ownership of the Solution

    4. Conclusion

About this course

  • $197.00
  • 23 lessons
  • 3 hours of video

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain access to all course content, including updates, for the lifetime of the course.

Instructor

Dr. Elizabeth Lombardo

Dr. Elizabeth Lombardo is the authority on how to crush your inner critic so that you can live your life with purpose, fulfillment, and True Success™ – personally and professionally. Dr. E has personally helped numerous high-profile individuals achieve success and is considered Shaquille O'Neal's "Head Coach for Happiness." Through her best-selling books, online training, keynote speeches, and numerous other avenues, she shares her wisdom and experience in helping others achieve great results. Having worked with many Fortune 500 companies, including Coca-Cola, Deloitte, UBS, and Westinghouse, Dr. E is considered one of America's most-trusted celebrity psychologists. As a regular contributor to the TODAY show, Good Morning America, Forbes, and The New York Times, Dr. E is passionate about helping people optimize their lives through proven methods. Dr. E lives in Chicago with her family and their dog, Bailey.

Testimonials

“Dr. Lombardo provides impactful and actionable steps to optimize your mindset for success.”

Matt Cowell, Partner, HR Transaction Services at KPMG

“At "The Oprah Winfrey Show", I met many transformational speakers and authors, and I can say with assurance that Dr. Lombardo's path to change is a phenomenal one. Let her show you how to get out of your own way, and get the most out of life! ”

Candi Carter, Former Senior Producer of The Oprah Winfrey Show

“”

“Dr. Lombardo is my head coach for happiness!”

Shaquille O'Neal, 4-Time NBC Champion

Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain access to the course materials for the lifetime of the course. This means you can revisit the material at any time. As long as we continue selling the course, you retain access and get all updates. If we retire a course, you will be given the option to download the materials.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

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