Overview

If you are like most people, you avoid conflict whenever possible. Sometimes that makes sense, especially if you don't feel strongly about the issue or don't have a stake in the outcome.  

At the heart of every conflict is how people show up personally since we all have a predisposed "conflict management style." The truth is, few of us were taught how to address conflict, or most of us have had negative or painful experiences around conflict. These negative experiences have conditioned us to avoid conflict as much as possible. Unfortunately, avoiding conflict only postpones dealing with the issue until it has snowballed into a more complicated or emotional situation.  

You have tremendous personal influence on the tone, direction, and resolution of a conflict. While you might be doing many things well, we will also address your limitations and even some blindspots you may not know exist when dealing with conflict. After this course, you will become the person who can clearly address your and others' needs and do so in a professional, fair, and respectful way.   

Additionally, this course will focus on shifting your mindset about handling conflict. When handled with the skills provided in this course, conflict resolution, especially early conflict resolution, can be less complicated, more productive, and even painless.   

You will be given best practices for handling conflict, including the language to help you express yourself in the best way possible. Understand how to be collaborative and professional and ultimately gain the skills to deescalate conflict before it becomes a more troublesome, complicated issue.

Learning Objectives

  • Gain context into the source of conflict, types of conflict, and resolution authority
  • Discover how to recognize, prevent and deescalate conflict quickly
  • Understand how you are predisposed to handle conflict and why you may not always act in your own best interest
  • Nurture your mindset to be more proactive and capitalize on early conflict resolution
  • Discover your hot buttons and how to manage your emotions during a conflict

Course Curriculum

    1. Overview

    2. The High Cost of Avoiding Early Resolution

    3. The Value of Early Conflict Resolution

    4. Types of Conflict

    5. Getting the Most Out of This Course

    6. Assessment: What is your conflict resolution style?

    1. Types of Authority

    2. Clarifying Your Role and Resources

    3. Personal Responsibility

    4. Management Responsibility

    5. Hierarchy of Authority

    1. Why People Avoid Conflict

    2. Distinguish Between Healthy Conflict and Disruptive Conflict

    3. Contribute to a Culture of Constructive Critical Debate

    4. Establish Healthy Boundaries

    1. Acknowledge Tension

    2. Personalization of Disputes

    3. Inherited Conflict

    4. "Repeat Offenders"

    1. Setting the Stage

    2. When to "Back Down"

    3. Management of the Situation

    4. Management of Self

    5. Working with Difficult People

    6. Best Practices - A Handy Reference Guide of "Do's + Don'ts"

    1. Clarify the Big Picture

    2. Understand the Source of Your Triggers

    3. Overcome Your Barriers to Effective Listening

    4. Communicate Clearly

    5. The Power of the Pause

    6. Gaining Perspective: Revolving Roles

About this course

  • $374.00
  • 35 lessons
  • 6.5 Hours of Video

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain lifetime access to all course content, including updates.

Instructor

Amy Westbrook, CPCC, ACC, MBA

Amy Westbrook, CPCC is a certified coach, neuroeconomics nerd, and authority on high performance. Amy spent 18 years as an award-winning sales representative and account manager focused on neuroscience. In 2015, she turned her passion for people into a successful coaching business and provides success-driven clients with the insights and strategies to get out of their own way and maximize their success. Amy is a member of the International Coaching Federation and received her MBA from the Texas A&M Lowery School of Business. Amy lives in Colorado with her husband, son, and fur babies. She's an avid reader, globe traveler and will dive in for any creative endeavor she can get her hands on!

CFO Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain lifetime access to the course, including updates. If a course is retired, you will be notified and provided the opportunity to download all course content.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

Customers Also Purchased