Overview

Dr. Lombardo concludes her Conflict Management series by teaching you how to direct communication between employees, internal or external stakeholders, and customers to reach an agreement and joint action. 

These conflict resolution and mediation skills include the 11 best practices for listening authentically to facilitate reaching an agreement. 

Finally, this course teaches you how to foster a climate that minimizes the potential for conflict by anticipating and proactively mitigating conflict before it escalates.

Learning Objectives

This course focuses on managing conflict using the following strategies: 

  • Recognizing conflict and helping others to reach agreement
  • Making yourself approachable or available for helping others resolve conflict
  • Fostering a climate that minimizes conflict

Course curriculum

    1. How to Use this Course

    2. Introduction to Conflict Management

    3. Introduction

    1. Introduction to Directing Communication

    2. 6 Tips for Directing Communication Between Various Parties to Reach Agreement and Join Action

    3. Establishing Guidelines

    4. Optimizing Their Mindset

    5. Use the Formula

    6. Promote Listening

    7. Focus on the Solutions

    8. Be at Cause Not at Effect

    1. Introduction to General Guidelines for Resolving Conflict Without Precedent

    2. 6 Tips for Resolving Conflicts Without Precedent

    3. Using Emotional Intelligence to Help Resolve Conflict

    4. Emotional Intelligence Overview

    5. Benefits of Emotional Intelligence

    1. Introduction to Serving as a Mediator for Escalated Conflict

    2. 7 Tips for Serving as a Mediator for Conflicts that Have Escalated

    1. Introduction to Fostering a Climate That Minimizes Conflict

    2. Fostering a Climate that Minimizes Conflict

    3. Receiving Feedback in a Healthy Way

    1. Introduction to Anticipating and Proactively Mitigating Conflict

    2. How to Know When Conflict is Escalating

    3. Mitigating Conflict Before it Escalates

    4. The Over-Under Principle

    5. Applying the Over-Under Principle in Conflict Management

    6. Final Thoughts

About this course

  • $547.00
  • 27 lessons
  • 10 hours of video

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain access to all course content, including updates, for the lifetime of the course.

Instructor

Dr. Elizabeth Lombardo

Dr. Elizabeth Lombardo is the authority on how to crush your inner critic so that you can live your life with purpose, fulfillment, and True Success™ – personally and professionally. Dr. E has personally helped numerous high-profile individuals achieve success and is considered Shaquille O'Neal's "Head Coach for Happiness." Through her best-selling books, online training, keynote speeches, and numerous other avenues, she shares her wisdom and experience in helping others achieve great results. Having worked with many Fortune 500 companies, including Coca-Cola, Deloitte, UBS, and Westinghouse, Dr. E is considered one of America's most-trusted celebrity psychologists. As a regular contributor to the TODAY show, Good Morning America, Forbes, and The New York Times, Dr. E is passionate about helping people optimize their lives through proven methods. Dr. E lives in Chicago with her family and their dog, Bailey.

Testimonials

“Dr. Lombardo provides impactful and actionable steps to optimize your mindset for success.”

Matt Cowell, Partner, HR Transaction Services at KPMG

“At "The Oprah Winfrey Show", I met many transformational speakers and authors, and I can say with assurance that Dr. Lombardo's path to change is a phenomenal one. Let her show you how to get out of your own way, and get the most out of life! ”

Candi Carter, Former Senior Producer of The Oprah Winfrey Show

“”

“Dr. Lombardo is my head coach for happiness!”

Shaquille O'Neal, 4-Time NBC Champion

Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain access to the course materials for the lifetime of the course. This means you can revisit the material at any time. As long as we continue selling the course, you retain access and get all updates. If we retire a course, you will be given the option to download the materials.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

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