Overview

In level 2 of her Conflict Management series, Dr. Lombardo teaches you how to handle minor personal conflicts and how and when to seek help in resolving issues when needed. 

In this course, you will learn the 7 signs that seeking help is needed and the 5 tips to communicating a conflict to another person to seek help in resolving issues. You will also learn how to resolve customer complaints and how to notify your supervisor when conflict cannot be resolved. 

Finally, Dr. Lombardo will introduce you to her powerful program, Get out of the Red Zone, to help control emotions when managing conflict.

Learning Objectives

This course focuses on managing conflict using the following strategies: 

  • Recognizing conflict management and making yourself available for conflict resolution
  • Communicating with other employees or customers to generate potential areas of agreement and notifying your supervisor of disagreements
  • Remaining calm and objective during a conflict and through its resolution

Course curriculum

    1. How to Use this Course

    2. Introduction to Conflict Management

    3. Welcome

    1. Being Open and Professional When Handling Minor Personal Conflicts; Seeks Help in Resolving Issues and-or Situations, as Needed

    2. Internal and External Tips for Handling Minor Conflicts

    3. 7 Signs Seeking Help is Indicated

    4. Top 5 Tips to Communicating a Conflict to Another Person in Order to Seek Help in Resolving Issues

    1. Intro: Resolving Simple Customer Complaints Opportunities by Referring to Established Guidelines and Standard Operating Procedures

    2. The Benefits to Resolving Simple Customer Complaints

    3. 10 Tips Resolving Simple Customer Complaints Opportunities

    1. Intro: Notifying Your Supervisor of Conflict; Initiates Established Chain-Of-Command Process to Facilitate Resolution

    2. Tips to Optimize Your Interactions with Supervisor

    3. Benefits of Using the Chain of Command Process to Facilitate Resolution

    4. Steps To Initiate Established Chain-Of-Command Process to Facilitate Resolution

    1. Intro: Demonstrate Respect and Openness for Differences of Opinion by Allowing Others a Chance to Be Heard and Listening to What is Being Said

    2. The Benefits of Listening

    3. 11 Tips to Listening to Others When There is Conflict to Remain Respectful and Open to Differences of Opinion

    4. Authentic Listening

    1. Sendoff

About this course

  • $197.00
  • 19 lessons
  • 1.5 hours of video

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain lifetime access to all course content, including updates.

Instructor

Dr. Elizabeth Lombardo

Dr. Elizabeth Lombardo is the authority on how to crush your inner critic so that you can live your life with purpose, fulfillment, and True Success™ – personally and professionally. Dr. E has personally helped numerous high-profile individuals achieve success and is considered Shaquille O'Neal's "Head Coach for Happiness." Through her best-selling books, online training, keynote speeches, and numerous other avenues, she shares her wisdom and experience in helping others achieve great results. Having worked with many Fortune 500 companies, including Coca-Cola, Deloitte, UBS, and Westinghouse, Dr. E is considered one of America's most-trusted celebrity psychologists. As a regular contributor to the TODAY show, Good Morning America, Forbes, and The New York Times, Dr. E is passionate about helping people optimize their lives through proven methods. Dr. E lives in Chicago with her family and their dog, Bailey.

Testimonials

“Dr. Lombardo provides impactful and actionable steps to optimize your mindset for success.”

Matt Cowell, Partner, HR Transaction Services at KPMG

“At "The Oprah Winfrey Show", I met many transformational speakers and authors, and I can say with assurance that Dr. Lombardo's path to change is a phenomenal one. Let her show you how to get out of your own way, and get the most out of life! ”

Candi Carter, Former Senior Producer of The Oprah Winfrey Show

“”

“Dr. Lombardo is my head coach for happiness!”

Shaquille O'Neal, 4-Time NBC Champion

Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain lifetime access to the course. If a course is retired, you will be notified and will be able to download the materials.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

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