Overview

Change is inevitable, especially for government agencies. But managing change can be challenging. 

Leaders who want their employees to stay productive during times of change need to understand how to define change, trigger the desire for change, communicate change, and reinforce change. Leaders also need to understand the behavior of their employees and why they may be resistant to change.

Learning Objectives

This course covers methodologies for change management that apply to government processes and procedures, for both internal adoption (employees) and external adoption (users, customers, taxpayers, citizens). Contents include principles, roles and responsibilities, and documentation, with a deeper dive on each of the stages of change adoption. After this course, you will be able to:

  • Understand barriers to change in organizations
  • Confidently identify the individual stages of change
  • Evaluate proper messaging techniques to advertise the benefits of change
  • Grasp the main methods for overcoming change resistance
  • Address strategies for the adoption curve 


Is This Course for You?

This course is suited for government employees of all levels and branches or agencies. Its focus on ensuring change management is helpful for many roles and levels but especially helpful for:

  • Business analysts
  • Program managers
  • Project managers
  • Quality assurance personnel 
  • Customer service representatives
  • Administrative support personnel  

Course Curriculum

    1. Understanding the Psychological Impact of Change

    2. Understanding the Psychological Impact of Change

    3. Examples of Successful Change Management

    4. Examples of Unsuccessful Change Management

    5. Relationship Between Change Management and Project Management

    6. Change is Personal

    7. Various Change Models

    1. Uncovering the Nature of Resistance

    2. Addressing Specific Concerns

    3. The Effect of Personality on Change

    4. One Size Does not Fit All

    5. Connecting the Dots

    6. Predecessor and Successor Steps

    1. Listening, Not Talking

    2. Comprehending the Connections

    3. Incorporating Feedback

    4. Understanding the Power of Habits

    5. Seeing Patterns Across the Population

    6. Negotiating Trade-offs

    1. Turning Negatives into Positives

    2. Unlocking Hidden Benefits

    3. Reviewing Comfort Patterns

    4. Recognizing the Time to Establish New Habits

    5. Triggers and Rewards

    6. Nurturing the Planted Seed

    1. Verbalizing the Change

    2. Different Communication Methods

    3. What's in it for Me (WIFM)?

    4. Preparing for Questions People Will Have About the Change

    5. Navigating the Politics of Change

    6. Receiving "Air Cover" from the Sponsor

    1. Celebrating Wins

    2. Moving from Resistance to Acceptance

    3. The Multiplier Effect

    4. Crossing the Threshold

    5. How to Make the Change Stick

    6. Building on Change for Future Endeavors

About this course

  • $997.00
  • 37 lessons
  • 20 hours of video
  • 6 quizzes
  • Assignments included

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain lifetime access to all course content, including updates.

Instructor

Tony Oliver, CCMP, CSM, CSSBB,CSSGB, MBA, PMP

Instructor

In his two decades of experience in a variety of roles, including project manager, business analyst, and change management specialist, Tony Oliver has become a master storyteller with a facility to connect, influence, and train audiences. Combining his project management skills and Six Sigma certifications with successful analytical, diagnostic, and advisory services across organizational levels, Tony will teach you to fix “broken” processes and assess risk across strategy, finance, information technology, operations, internal audit, and supply/demand forecasting. Sought out by industry and public agencies, Tony has trained employees at Intel, taught at academic institutions such as UC Davis Continuing and Professional Education, and trained public employees at agencies as diverse as the Northern California Power Agency, California Department of Technology, and California Energy Commission.

Testimonials

“Tony is a great instructor, excellent storyteller and he has very good presentation skills, he is very enthusiastic and he likes to help others, he got many recognition for his good facilitation skills.”

Wendy Rivera Hernandez, Human Resources Business Partner

“I've had the pleasure of working with Tony on several projects at VSP, and it's hard to think of more than a small handful of people at VSP that have such a natural curiosity around the 'what', the 'how' and the 'why'. When interviewing me around the desired outcomes of a project, he often forced me to look at the project and outcomes differently by the end of the meeting. I like to be challenged to think differently, and Tony is a great facilitator in that regard. ”

Dan Morgan, Senior Vice President and General Manager, Commercial Markets

“I worked with Tony for years and he's demonstrated excellence the areas of project management, change management, career development coaching, marketing, and storytelling.”

Tom Pieser, Global Field Sales Engineer at Intel Corporation

CFO Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain lifetime access to the course. If a course is retired, you will be notified and will be able to download the materials.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

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