Overview

LEAN Six Sigma is a philosophy and methodology for process and systems improvement that emphasizes an organizational culture that encourages data-driven decision-making. 

This course provides the knowledge and tools you can use to encourage a culture of service excellence, continuous improvement, and empirically based decision-making as a means of improving quality, consistency, speed, and financial savings at your organization. You will learn systematic methods to improve performance and reduce variation in business operations to achieve productivity and profitability gains that directly improve your organization’s ability to serve its customers.

Learning Objectives

This course focuses on continuous improvement, which applies to everyone in an agency as processes, procedures, and programs can always be made more efficient, productive, and consistent. The end product--regardless of whether the end product is a service or physical product--and the definition of "value" from the view of the customers (users) guides this course. 

Upon completion, students will be able to: 

  • Reduce errors
  • Minimize variation in output
  • Increase customer/user satisfaction
  • Reduce costs
  • Become more efficient
  • Craft and implement improvement plans for processes and products


Is This Course for You?

This course is suited for government employees of all levels and branches or agencies. Its focus on continuous improvement is applicable to everyone but especially helpful for:

  • Business analysts
  • Program managers
  • Project managers
  • Quality assurance personnel 
  • Customer service representatives
  • Administrative support personnel  

Course curriculum

    1. Connection to Project and Program Management

    2. The Importance of Continuous Improvement

    3. The Role of Quality

    4. Six Sigma: Not Just Statistics

    5. Cost of Poor Quality

    6. Introduction to DMAIC

    1. Determining Valid Candidates for Continuous Improvement Projects

    2. Validating Problems and Defining Goals

    3. Recognizing Root Causes

    4. Defining Defects and Understanding their Importance

    5. Separating Value - From Non-Value Add Steps in Processes

    1. Collecting and Measuring Data

    2. Understanding How to Identify and Use the Different Types of Data

    3. Addressing Challenges in Obtaining and Interpreting Data

    4. Identifying the Types of Bias and Concerns on Data Viability

    5. Determining Which Inputs are Driving Defects

    1. Introduction to Basic Statistical Concepts

    2. Understanding Basic Distribution Types

    3. Determining Tests for Data

    4. Identifying and Interpreting Sources of Variation

    5. Discovering Root Causes

    1. Understanding the Process and Feature Gaps

    2. Benchmarking Against Best Practices

    3. Learning the Proper Techniques for Brainstorming

    4. Finding and Evaluating Waste

    5. Prioritizing Solutions and Calculating Risk

    1. Establishing a Control Plan

    2. Verifying and Maintaining Improvements

    3. Communicating Change

    4. Properly Training People on New Processes

    5. Verifying New Processes are Being Followed

About this course

  • $1,797.00
  • 31 lessons
  • 35 hours of video
  • 6 quizzes
  • Assignments included

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain lifetime access to all course content, including updates.

Instructor

Tony Oliver, CCMP, CSM, CSSBB,CSSGB, MBA, PMP

Instructor

In his two decades of experience in a variety of roles, including project manager, business analyst, and change management specialist, Tony Oliver has become a master storyteller with a facility to connect, influence, and train audiences. Combining his project management skills and Six Sigma certifications with successful analytical, diagnostic, and advisory services across organizational levels, Tony will teach you to fix “broken” processes and assess risk across strategy, finance, information technology, operations, internal audit, and supply/demand forecasting. Sought out by industry and public agencies, Tony has trained employees at Intel, taught at academic institutions such as UC Davis Continuing and Professional Education, and trained public employees at agencies as diverse as the Northern California Power Agency, California Department of Technology, and California Energy Commission.

Social proof: testimonials

“I first met Tony when he was my instructor and mentor for a Lean Six Sigma Green Belt class at VSP. His teaching style was very well thought out and structured. He was able to get me to think about solving problems from several different angles. He was able to keep our class on track, asked leading questions so we could get to the answer ourselves, and was (is) a great storyteller! He motivated our class to participate through group exercises and role-playing scenarios. ”

Steve Hewitt, Senior Business Analyst--Customer Experience Center

“I've had the pleasure of working with Tony on several projects at VSP, and it's hard to think of more than a small handful of people at VSP that have such a natural curiosity around the 'what', the 'how' and the 'why'. When interviewing me around the desired outcomes of a project, he often forced me to look at the project and outcomes differently by the end of the meeting. I like to be challenged to think differently, and Tony is a great facilitator in that regard. ”

Dan Morgan, Senior Vice President and General Manager, Commercial Markets

“”

“Tony is an expert on business optimization and has dynamic project management skills. He led a corporate wide initiative to select a financial software tool among many vendors. Tony worked with all levels of the organization to ensure the software tool met everyone's needs. He also did a terrific job teaching and mentoring employees on Lean Six Sigma principles.”

Michael Pearson, Corporate Finance at VSP Vision Care

Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain lifetime access to the course, including updates. If we retire a course, you will be notified and given the option to download all course materials.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

Customers also purchased