Overview

In level 3 of her Conflict Management series, Dr. Lombardo helps you recognize the 7 signs of conflict between employees, customers, and other stakeholders. She also teaches you how to resolve conflict with others and how you can build conflict resolution skills. 

In this course, you will dive even deeper than the previous courses with a full module on the art of difficult conversations and another on how to engage in authentic listening. Finally, this course finishes with a module on how to Get out of the Red Zone to optimize conflict management.

Learning Objectives

This course focuses on managing conflict using the following strategies: 

  • Recognizing conflict management and making yourself available for conflict resolution
  • Communicating with other employees or customers to generate potential areas of agreement and notifying your supervisor of disagreements
  • Remaining calm and objective during a conflict and through its resolution

Course curriculum

    1. How to Use this Course

    2. Introduction to Conflict Management

    3. Welcome

    1. Recognizing Conflict Between Employees, Customers, and Other Stakeholders

    2. 20 Signs of Conflict in Others

    3. Signs of Conflict in Yourself

    1. Volunteering to Assist in Resolving the Conflict

    2. Benefits to Assisting in Resolving a Conflict

    3. 14 Tips for Volunteering to Assist in Resolving Conflict

    4. Practicing Mindfulness when Assisting in Resolving Conflict

    1. Identifying and Evaluating Elements of Conflict to Build Conflict Resolution Skills

    2. 3 Elements of Conflict

    1. Module 4 - Reacting Calmly to Diffuse Emotions of Involved Parties During Heated Discussions

    2. Benefits to Remaining Calm to Diffuse Emotions of Involved Parties During Heated Discussions

    3. How to Remain Calm to Diffuse Emotions

    4. Tips for Helping Others Remain Calm

    5. Breathing Techniques to Keep You Calm

    1. Module 5 - Facilitating Communication Among Other Employees and-or Customers to Generate Areas of Agreement Around Issues or Conflicts

    2. Facilitating Communication to Generate Areas of Agreement Around Issues or Conflicts

    3. The Art of a Difficult Conversation

About this course

  • $197.00
  • 25 lessons
  • 3 hours of video

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain lifetime access to all course content, including updates.

Instructor

Dr. Elizabeth Lombardo

Dr. Elizabeth Lombardo is the authority on how to crush your inner critic so that you can live your life with purpose, fulfillment, and True Success™ – personally and professionally. Dr. E has personally helped numerous high-profile individuals achieve success and is considered Shaquille O'Neal's "Head Coach for Happiness." Through her best-selling books, online training, keynote speeches, and numerous other avenues, she shares her wisdom and experience in helping others achieve great results. Having worked with many Fortune 500 companies, including Coca-Cola, Deloitte, UBS, and Westinghouse, Dr. E is considered one of America's most-trusted celebrity psychologists. As a regular contributor to the TODAY show, Good Morning America, Forbes, and The New York Times, Dr. E is passionate about helping people optimize their lives through proven methods. Dr. E lives in Chicago with her family and their dog, Bailey.

Testimonials

“Dr. Lombardo provides impactful and actionable steps to optimize your mindset for success.”

Matt Cowell, Partner, HR Transaction Services at KPMG

“At "The Oprah Winfrey Show", I met many transformational speakers and authors, and I can say with assurance that Dr. Lombardo's path to change is a phenomenal one. Let her show you how to get out of your own way, and get the most out of life! ”

Candi Carter, Former Senior Producer of The Oprah Winfrey Show

“”

“Dr. Lombardo is my head coach for happiness!”

Shaquille O'Neal, 4-Time NBC Champion

Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain lifetime access to the course. If a course is retired, you will be notified and will be able to download the materials.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

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