Overview

Are you a good listener?  Most people actually rate themselves as “above average” when the reality is otherwise. And yet, this is probably one of the most critical interpersonal skills to improve your personal and professional relationships and as well as success.

This course will help you understand what an effective listener does that makes them actually above average (and it might surprise you).  Some of the issues are that many people have an outdated definition of what a good listener does as well as a skewed mindset of the process.  

We will review the fundamental listening skills but will also dive deeper to ensure that the people you interact with feel truly understood, not just heard.  We will also explore how to take the conversation and create insight, solutions or action.

Additionally, the course covers the barriers to effective listening and what you can do to overcome these barriers.  Included in your learning are several exercises that can be used anytime or anywhere to continuously improve your skills.

Learning Objectives

  • Dispel the myths of “good listening” to become a more effective communicator.
  • Master the fundamentals of effective listening as well as adopt several advanced level strategies for effective listening to avoid conflict, enhance empathy and improve your relationships.
  • Discover your barriers to effective listening and how you can overcome them.
  • “Flip” your listening skills to be heard in a conversation to avoid misunderstandings and approach sensitive topics.
  • Use the included exercises to continuously improve your listening skills.

 

Is this course for you? 

This course is for you if you:

  • Want to improve your listening skills beyond the basics of listening and reflecting.
  • Become frustrated when others don’t seem receptive to your solutions to their problems.
  • Have a job that involves negotiation or management of complex/sensitive issues.
  • Want to become a more empathetic listener.
  • Find yourself missing parts of a conversation because you are lost in your own thoughts.

 

Course Curriculum

    1. How to Use this Course

    2. Meet Amy

    3. Course Overview

    4. The Reality - Overconfidence is Rampant

    5. Listening Pays Big Dividends!

    6. Getting the Most From This Course

    1. Level One

    2. Level Two

    3. Level Three

    4. Establish Your Listening Environment

    5. Shift Your Listening “Mindset”

    6. Overcoming the Brain’s Hidden Agenda

    7. Exercise:  Interpreting Meaning

    1. Tune In

    2. Clarify

    3. Acknowledge

    4. Check In

    1. Bust the Myth of “Good Listening” - New Research

    2. Ask Permission to Gain Buy In

    3. Reflect Values to Discover Meaning

    4. Acknowledge Emotions

    5. The Bigger Picture

    6. Find the Next Best Step

    7. Help People Hear YOU - Listening as a Two-Way Street

    1. Exercise: Reflect Values

    2. Exercise: Reflect Emotion and Empathy

    3. Ask for Feedback

About this course

  • $197.00
  • 27 lessons
  • 6.5 Hours of Video
  • Downloadable Workbook

Important Details

  • Digital & On Demand

    Go at your own pace with detailed, step-by-step trainings. Guided by videos and handouts, you’ll get results, and quickly close the skill gap.

  • Community and Q&A

    Learning is best done when fully supported. That’s why you’ll get access to the Community, where you’ll get feedback on your questions from community members and facilitators.

  • Completion Certificate

    Show off your achievements to your supervisor and coworkers — not just through your new skills, but through a Certificate you can hang in your office and share on your LinkedIn profile.

  • Accessibility Features

    Closed captioning and downloadable transcripts are available. Handouts are formatted for assistive readers.

  • Mobile Friendly

    Access any course on your mobile device and continue learning wherever you go.

  • Lifetime Access

    Retain lifetime access to all course content, including updates.

Instructor

Amy Westbrook, CPCC, ACC, MBA

Amy Westbrook, CPCC is a certified coach, neuroeconomics nerd, and authority on high performance. Amy spent 18 years as an award-winning sales representative and account manager focused on neuroscience. In 2015, she turned her passion for people into a successful coaching business and provides success-driven clients with the insights and strategies to get out of their own way and maximize their success. Amy is a member of the International Coaching Federation and received her MBA from the Texas A&M Lowery School of Business. Amy lives in Colorado with her husband, son, and fur babies. She's an avid reader, globe traveler and will dive in for any creative endeavor she can get her hands on!

CFO Core Competencies

FAQ

  • How do I get started?

    Your first step is to click any of the bright orange buttons to purchase the course. Your first step will be creating your account (if you don't already have one with us). Then, you will enter your p-card information.

  • How long do I have to complete the course?

    You retain lifetime access to the course, including updates. If a course is retired, you will be notified and provided the opportunity to download the course content.

  • Are there any additional fees or costs?

    No! The course price listed is the only price you will pay for full access to this course.

  • Can I email the instructor if I have questions?

    When you purchase this course, you are automatically added to the Community, where you can post questions for your instructor to answer.

  • Can I buy multiple copies of this course for my department?

    Absolutely! We offer discounted bulk sales to all agencies. Simply email [email protected] with the name of the course and the number of seats you want to purchase, and we will respond with pricing and purchasing options.

  • More questions?

    Please email us a [email protected], and we'll be happy to answer any of your questions.

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